ISO 9001:2015 Internal Auditor Certification Training

This is a practical and interactive program designed to equip quality professionals, internal auditors, compliance officers, and process owners with the essential skills and knowledge to plan, conduct, report and follow up internal audits of a Quality Management System (QMS) in accordance with ISO 9001:2015 and auditing guidelines such as ISO 19011. Participants learn how to interpret the ISO 9001 standard, apply audit principles and techniques, identify nonconformities, and support continual improvement within their organizations. With a focus on real‑world audit planning, evidence gathering, audit execution, corrective actions and audit reporting, this course strengthens the effectiveness of internal audit programs and enhances organizational quality performance.

Module 1: Fundamentals of Quality Management & ISO 9001

• Introduction to ISO and the ISO 9001 family
• Quality Management System definitions and terminology
• Seven Quality Management Principles
• The ISO 9001:2015 requirements: context, leadership, planning, support, operation, performance evaluation and improvement
• Risk-based thinking and process approach
• PDCA model and alignment with ISO 9001



Module 2: ISO 9001:2015 Requirements & Implementation

• Clause-by-clause interpretation of ISO 9001:2015
• Documentation requirements and documented information
• Scope definition, boundaries and limitations
• QMS processes and process interactions
• Monitoring, measurement, analysis and evaluation
• Continual improvement and corrective action



Module 3: Principles of Auditing (ISO 19011:2018)

• Audit principles and objectives
• Types of audits: first-party, second-party and third-party
• Audit programmes and audit planning
• Auditor competence, roles and responsibilities
• Audit risk and risk-based auditing
• Gathering audit evidence: interviews, observation and document review



Module 4: Conducting an Internal Audit

• Preparing for an internal audit: scope, objectives and criteria
• Developing and using audit checklists
• Conducting audit meetings: opening and closing meetings
• Audit techniques: sampling, questioning and process tracing
• Identifying audit findings: conformity, nonconformity and opportunities for improvement (OFIs)
• Writing clear and effective nonconformity statements



Module 5: Reporting & Follow-up

• Writing clear and structured audit reports
• Recording and retaining audit evidence
• Categorization and classification of findings
• Corrective action process: root cause analysis and follow-up
• Verification of corrective action effectiveness
• Maintaining audit records and audit trails



Module 6: Internal Auditor Role & Continuous Improvement

• Role and responsibilities of an internal auditor
• Professional conduct, behaviour and ethics
• Leadership and communication skills for auditors
• Common internal audit challenges and best practices
• Using internal audits to drive continual improvement

• Basic understanding of organizational processes and workflows
• General awareness of quality management or operational procedures
• Familiarity with internal policies, procedures or management systems
• Prior exposure to audits or compliance activities is helpful but not required
• Interest in quality improvement, governance or process effectiveness

• New and existing internal auditors
• Quality, compliance, and risk management professionals
• Process owners and department managers
• Operations, engineering, and administrative staff involved in QMS activities
• Individuals responsible for maintaining or improving ISO 9001 systems
• Professionals preparing for internal auditor roles or certification

• 20 multiple-choice questions covering all course modules
• Passing requirement: at least 15 correct answers
• Two attempts allowed to achieve a passing score
• Certificate issued upon successful completion of the exam

Obtaining the ISO‑9001 Internal Auditor Certification equips professionals with the specialised skills needed to plan, conduct, report and follow‑up on internal audits of Quality Management Systems (QMS) in accordance with the ISO 9001:2015 standard. This certification deepens your understanding of quality management principles, audit planning and execution techniques, nonconformity evaluation, corrective action processes and risk‑based thinking - all essential for organisations committed to high quality, consistency and continual improvement. Trained internal auditors help ensure that processes are compliant, efficient and aligned with organisational objectives, making them valuable contributors to quality teams and leadership discussions.

From a career and compensation perspective, becoming certified as an ISO‑9001 Internal Auditor significantly enhances your marketability and professional credibility across industries such as manufacturing, healthcare, logistics, IT and services where ISO quality systems are widely implemented. Certified internal auditors are in demand because they help organisations maintain standards, identify improvement opportunities and avoid compliance issues. In the U.S., quality assurance and audit roles often command competitive compensation - with internal auditor positions frequently offering salaries in the $90,000 – $110,000+ range or more depending on experience and sector - and certification can be a differentiator when employers assess candidates. Moreover, this credential can accelerate career progression into roles like Quality Manager, Compliance Officer, Lead Auditor or Quality Systems Specialist, giving you an edge in leadership and strategic quality initiatives while signalling your commitment to excellence and continuous improvement.

She is an experienced quality management and internal audit professional with deep expertise in ISO 9001 standards and audit practices across diverse industries. With a strong background in implementing and auditing quality management systems, she brings practical insights that help learners understand compliance requirements and apply audit techniques with confidence. Known for her clear, engaging training style, she breaks down complex concepts into actionable steps and real-world examples. Her guidance equips participants with the skills to conduct effective internal audits and drive continuous improvement within their organizations.

By the end of this course, participants will be able to:

• Describe the purpose, structure and key requirements of the ISO 9001:2015 Quality Management System standard.
• Explain the principles and objectives of internal auditing in accordance with ISO 19011 guidelines.
• Identify the roles, responsibilities and ethical expectations of an internal auditor.
• Prepare an internal audit program, including defining scope, criteria, objectives and audit checklists.
• Conduct internal audits using effective evidence gathering, interviewing and observation techniques.
• Recognise and classify audit findings, including nonconformities, observations and opportunities for improvement.
• Develop and write clear, factual internal audit reports that support management decision‑making.
• Perform root cause analysis and support corrective action planning and follow‑up to close nonconformities.
• Use audit results to drive continual improvement within the Quality Management System.