Non-Financial and Operational Risk Management in Financial Institution Certification Training

This course provides practical tools and frameworks to understand, assess, measure and manage operational and other non‑financial risks within banks and financial services organizations.

Participants will learn key concepts, governance structures, risk identification techniques, quantification methods and mitigation strategies using real‑world examples. This training combines theory with practice to build risk competence and operational resilience for professionals across financial sectors.

Module 1: Introduction to Non‑Financial and Operational Risk

• Overview of non‑financial risk categories and operational risk principles.
• Sources of operational risk in financial institutions and business activities.



Module 2: Governance, Systems & Cultural Aspects

• Designing governance structures for operational risk management.
• Role of risk culture, policies and processes in risk resilience.
• Integrating risk oversight into organizational strategy and decisions.



Module 3: Risk Identification and Mapping

• Techniques to identify operational risk events and exposures.
• Risk mapping and documentation of non‑financial risk sources.



Module 4: Operational Risk Measurement & Quantification

• Key operational risk metrics and measurement approaches.
• Quantitative vs. qualitative operational risk assessment methods.
• Strengths and limitations of common risk quantification techniques.



Module 5: Risk Mitigation & Control Frameworks

• Developing operational risk controls and response strategies.
• Monitoring control effectiveness and residual risk.
• Case examples of mitigation in practice.



Module 6: Hot Topics & Emerging Operational Risks

• Emerging issues in operational risk (technology, cyber risks, third‑party risks).
• Lessons from recent operational risk events in financial institutions.
• Practical examples and applied risk scenarios.

• There are no formal prerequisites to attend this training.
• Participants with basic understanding of financial operations or risk concepts may benefit more deeply from the course.

• Risk, compliance and audit professionals in financial services.
• Operations staff seeking to enhance risk‑related competence.
• Business managers responsible for risk identification and mitigation.
• Internal control or governance personnel in banks and financial institutions.
• Anyone interested in understanding how to manage non‑financial and operational risk effectively.

• 20 multiple-choice questions covering all course modules.
• Passing requirement: at least 15 correct answers.
• Two attempts allowed to achieve a passing score.
• Certificate issued upon successful completion of the exam.

Obtaining the Non‑Financial and Operational Risk Management Certification with training equips professionals with practical, structured skills to identify, assess and mitigate non‑financial risks - such as operational, compliance, cyber, fraud and third‑party risks - that are critical for organisational resilience. This training goes beyond high‑level theory by teaching participants how to implement risk taxonomies, build risk and control frameworks, develop key risk indicators (KRIs), conduct loss event analyses, and integrate risk practices into daily business operations. With real‑world examples and hands‑on techniques, learners gain the ability to strengthen internal controls, reduce risk exposures, support regulatory compliance, and improve decision‑making across functions.

From a career and financial perspective, earning this certification with guided training can significantly enhance professional credibility, employability and earning potential. Non‑financial and operational risk expertise is in high demand across sectors such as banking, insurance, healthcare, manufacturing and technology, where robust risk management supports strategic growth and regulatory compliance. Depending on experience and industry, certified professionals - such as Operational Risk Analysts, Compliance Risk Officers, Risk & Controls Specialists or Enterprise Risk Managers - can command annual salaries ranging from $70,000 to $110,000, with senior or specialised leadership roles exceeding $120,000. By combining a recognised certification with practical training, participants not only validate their technical competence but also position themselves as valuable contributors to stronger risk governance, performance outcomes and organisational success.

She is a seasoned operational and non‑financial risk expert with deep experience guiding professionals in financial institutions to understand and manage operational risk frameworks, non‑financial risk sources, and mitigation tools. She brings practical insights into governance structures, risk measurement techniques and real‑world examples that enable participants to apply key operational risk management principles effectively. With an interactive, example‑driven approach, she helps learners deepen their competence and confidence in identifying and addressing complex risk challenges. Passionate about strengthening risk management capability, she equips participants with actionable tools they can use immediately in their organizations.

Learning Outcomes:

• Understand the nature, sources and categories of non‑financial and operational risks in financial institutions.
• Learn the governance structures, systems and cultural aspects necessary for effective operational risk management.
• Apply key techniques for measuring and quantifying operational risk and learn their strengths and limitations.
• Identify current and emerging operational risk issues and trends that affect financial organizations.
• Develop practical mitigation strategies and control frameworks to strengthen institutional risk resilience.
• Build confidence to implement risk tools and frameworks within real organizational contexts.