ISO 9001:2015 Foundation Certification Training

The ISO 9001:2015 Foundation certification training is a beginner‑friendly program designed to provide participants with a solid understanding of the ISO 9001:2015 Quality Management System (QMS) standard and its application in real organisational settings. This course introduces the key concepts, principles and structure of the ISO 9001 standard so learners can appreciate how a quality management system improves consistency, customer satisfaction and operational performance. Participants will explore the high‑level requirements, the process approach, risk‑based thinking and the Plan‑Do‑Check‑Act (PDCA) cycle — all essential for effective QMS implementation and continual improvement. Through instructor‑led explanations, definitions, real‑world insights and practical examples, learners will build confidence in interpreting ISO 9001 requirements and contributing to quality improvement initiatives within their teams or organisations.

Module 1: Fundamentals of ISO 9001

• Introduction to the ISO organization
• Overview of Quality Management Systems (QMS)
• Key terminology and definitions
• Seven Quality Management Principles
• ISO 9001:2015 structure (High-Level Structure / Annex SL)
• Process approach and risk-based thinking



Module 2: ISO 9001:2015 Requirements

• Clause-by-clause overview and interpretation:
  • Scope
  • Normative References
  • Terms and Definitions
  • Context of the Organization
  • Leadership
  • Planning
  • Support
  • Operation
  • Performance Evaluation
  • Improvement
• PDCA cycle and how ISO 9001 applies it
• Documented information and process documentation
• QMS scope, boundaries and exclusions



Module 3: Applying ISO 9001 and Continuous Improvement

• Implementing ISO 9001 in an organization
• Compliance and documentation procedures
• Internal communication and awareness
• Corrective action and continual improvement
• Performance measurement and monitoring
• Practical examples and simple implementation techniques

• Basic understanding of organizational processes and workflows
• General awareness of quality, compliance or operational improvement concepts
• No prior ISO 9001 experience required
• Suitable for participants new to Quality Management Systems

• Quality managers, quality officers and QMS coordinators
• Operations, production and process improvement professionals
• Supervisors and team leaders involved in quality or compliance activities
• Internal auditors and staff supporting ISO 9001 implementation
• Managers responsible for process performance and continuous improvement
• Professionals preparing to support or participate in ISO 9001 certification projects

• 20 multiple-choice questions covering all course modules
• Passing requirement: at least 15 correct answers
• Two attempts allowed to achieve a passing score
• Certificate issued upon successful completion of the exam

Obtaining the ISO 9001 Foundation Certification (based on the ISO 9001 Quality Management System standard) is a smart choice for professionals and organisations who want to build a strong foundation in quality management principles and best practices. ISO 9001 is the most widely recognised quality standard in the world - with over 1.2 million valid certificates globally - and this course helps you understand the key concepts behind planning, implementing and maintaining a quality management system (QMS) that drives consistency, customer focus, risk‑based thinking and continual improvement. It equips you with practical skills that can be immediately applied to support quality initiatives, improve operational processes, streamline workflows and boost organisational performance and customer satisfaction.

From a career and professional growth perspective, ISO 9001 knowledge and certification can significantly enhance your marketability and credibility across industries - from manufacturing and IT to healthcare, logistics and services - because employers value people who can help their companies deliver consistent quality outcomes. A quality management credential demonstrates commitment to excellence, improves your problem‑solving and decision‑making skills, and is often a stepping stone toward higher‑level roles such as Quality Manager, Quality Auditor or Continuous Improvement Specialist. Certified professionals, especially those who progress to ISO 9001 Lead Auditor or similar roles, often see stronger job opportunities and salary potential compared with non‑certified peers, as organisations increasingly seek individuals who can lead quality initiatives and support competitive advantage in domestic and global markets.

She is an experienced quality management and internal audit professional with deep expertise in ISO 9001 standards and audit practices across diverse industries. With a strong background in implementing and auditing quality management systems, she brings practical insights that help learners understand compliance requirements and apply audit techniques with confidence. Known for her clear, engaging training style, she breaks down complex concepts into actionable steps and real-world examples. Her guidance equips participants with the skills to conduct effective internal audits and drive continuous improvement within their organizations.

By the end of this course, participants will be able to:

• Describe the purpose, benefits and business value of an ISO 9001:2015 Quality Management System (QMS).
• Explain key quality management concepts, principles and definitions used in ISO 9001:2015.
• Understand the structure of ISO 9001:2015 and how the standard’s high‑level framework (Annex SL) supports QMS integration.
• Identify and interpret the main requirements of ISO 9001:2015 clauses, including context, leadership, planning, support, operation, performance evaluation and improvement.
• Apply the process approach and risk‑based thinking to QMS activities to improve quality and operational outcomes.
• Describe the Plan‑Do‑Check‑Act (PDCA) cycle and its role in continual improvement within a quality management system.
• Recognize documentation and compliance expectations required for basic QMS implementation and maintenance.
• Contribute to quality improvement initiatives and support organizational efforts toward ISO 9001 conformity.