ITIL® 4 Foundation Certification Training

ITIL 4 Foundation is a globally recognized certification that provides a practical and strategic framework for IT service management (ITSM). It helps professionals understand how IT services support business goals, improving efficiency and service delivery.

ITIL certification enhances career prospects, improves IT service management skills, aligns IT practices with business goals and increases employability in ITSM roles worldwide.

ITIL 4 emphasizes modern digital practices, integrates Agile, DevOps and Lean principles and focuses on value co-creation, whereas older versions were more process-centric.

There are no prerequisites for ITIL 4 Foundation. It is an entry-level certification suitable for beginners in IT service management.

No prior IT experience is required. However, familiarity with IT processes can help in understanding concepts more quickly.

Yes, professionals from business, consulting or management roles who interact with IT services can benefit from ITIL knowledge.

Our training usually spans 16 hours, depending on the mode of delivery and includes practice exercises and mock exams.

Yes, we provide official ITIL study guides, practice exams and exam-focused resources.

Yes, we provide post-training guidance, doubt resolution and mentoring to help learners confidently pass the exam.

The exam consists of 40 multiple-choice questions and you must score 65% or higher to pass.

ITIL Foundation exam is an entry-level certification exam for IT personnel who are interested in boosting their skills in Information Technology Service Management. The ITIL Foundation exam fee varies for different countries. In the United States, the exam fee is $314; while it costs £269.00 in the United Kingdom, $314.00 in Canada and AU $395 in Australia.

The exam is conducted through PeopleCert®.

After you finish your the 16 hours ITIL Foundation classes, PeopleCert® will send you an email with all of the information you need to take the test.

Step 1: Enroll in Merit Global's ITIL Foundation course online. Step 2: Attend the 16 hours training. Step 3: Take the online ITIL Foundation exam. Step 4: Download your ITIL Foundation certificate.

No, you will be given a 60-minute time limit and will not be able to pause the exam. If you accidentally close the window, then you’ll be able to reopen it immediately. If your exam page freezes, simply reload your browser and you'll be able to resume where you left off. If you have difficulty with your web browser, you can use the start link in your email to return to the previous question.

Yes. PeopleCert allows you to retake the ITIL Foundation exam if you fail. Ease your concerns by choosing the Take Re-sit Exam Option when registering, guided by your Learning Advisor. Opt for an exam retake at a fraction of the original cost, granting you a valuable second chance. You have a generous 6-month window from the date of your initial attempt to gear up for round two.

The only additional cost is the ITIL Foundation exam fee. No hidden costs are involved.

Yes, Information Technology Infrastructure Library (ITIL) Certification course needs to be renewed after a period of 3 years from the date that the certificate is awarded (as of January 2023). Renewing your certification enables you to demonstrate your commitment to continuing professional development. It also demonstrates the value of your knowledge of ITIL to employers, peers and colleagues.

There are three ways to renew PeopleCert certifications: you can retake the same exam by which you were certified before the renewal date, attend another course within the same product suite and pass the exam prior to renewal or collect and log CPD points, which has been available since March 2023.

No, the ITIL4 Foundation certification is a certification for life; it does not expire.

In line with PeopleCert guidelines, you will receive a Proof of Course Attendance / Participation from Merit Global Training. With this letter in hand, you can confidently showcase your dedication to building proficiency, as it holds significant recognition within the professional landscape. Once you clear the requisite PeopleCert exam, you will then achieve the PeopleCert certification.

The exam format for ITIL4 is an objective test pattern with no negative marking. There are 40 questions and you need 26 marks (65%) out of 40 to pass. The duration is 60 minutes and it’s a closed book exam.

Sure, you can watch the recordings of the sessions you cannot attend and get back to us if you have any doubts to clear.

No, ITIL certification is different to PMP certification. While both certifications are renowned credentials that could help you in your career, they are meant for different areas of operation. PMP is suited for professionals in project related roles while ITIL certifications are meant for professionals involved with IT Services Management.

No Six Sigma and ITIL are different frameworks that are used for different purposes. Six Sigma is a quality management framework that helps in eliminating errors or defects. ITIL is a Service Management framework that deals with efficient delivery of high-quality IT services. These are both useful frameworks that are used in a different but important aspect of most businesses.

ITIL Master is the highest ITIL certification awarded. ITIL Foundation is the first level of this certification journey. To attain this designation, you should first achieve Practice Manager (PM), Managing Professional (MP) and Strategic Leader (SL) designations. ITIL Foundation is an entry level certification that will benefit any professional at any level.

As ITIL adoption increases it will be used in sync with other techniques and technologies that are being adopted. Some of the important ones are as follows: Agile, DevOps, AI, Automation and Cloud Computing.

Our trainees have a high pass rate due to expert instruction, practical exercises and extensive practice materials.

Yes, you will be able to pay the course fees in instalments. Reach out to [email protected] to see the options available to you.

Our courses are designed to provide high quality learning and outcomes that exceed expectations. If for some reason your expectations are not met. You will be given a refund in accordance with our 100% satisfaction policy.

Yes, if you notify at least 24 hours in advance before the 1st class of the training and there is an availability in a different batch then you will be able to switch your start date.

Group discounts are available to groups of more than three candidates. You can get up to 20% discount depending on the number of participants.

You will receive meeting login for Zoom live classes and training materials.

Yes, our instructors are ITIL-certified professionals with hands-on experience in IT service management.

Yes, we provide ongoing mentorship, exam guidance and doubt resolution.

Yes. The online training is accessible worldwide.

The ITIL 4 Foundation exam can be scheduled at any time, as exam slots are available 7 days a week, 24 hours a day, through the official exam provider, PeopleCert.